Nine lines, because the things worth recovering bear no resemblance to one another. A laptop, a server in a cupboard behind despatch, a hypervisor guest, a Microsoft tenant, a Workspace tenant, a set of directory wiring and an accounting ledger each fail in their own particular way, so each gets its own line and its own rate.
N-able Cove handles anything that boots: document versions on desks, whole images of desks, server iron and hypervisor guests, and copies lifted out of a Microsoft tenant. Storage is shared across the account, so one unusually fat server needs no plan of its own and you are not buying capacity per box months ahead of needing it.
Dropsuite takes the accounts organisations forget are their own responsibility: a Google Workspace tenant, Entra ID wiring, and the QuickBooks Online ledger. Two vendors rather than one because each is honestly better at its half, and pretending otherwise would cost you options at exactly the moment you wanted them.
Microsoft and Google undertake to keep your tenant running. Neither undertakes to hand back a mailbox somebody deliberately emptied once the grace period lapsed, and neither keeps a copy of your directory wiring from before a bad change went in. Those are your half of the bargain, and they are the recoveries organisations discover they wanted at the least convenient hour available.
Directory wiring is the one most often absent altogether. Groups, roles, conditional access and registered applications between them describe how your whole identity estate behaves. Rebuilding that from memory after somebody pushes a mistaken change is a long and badly documented week, and it is avoidable at a rate metered per tenant.
Every rate below is fetched from billing the moment this page opens. Whatever gets marked waits in the schedule; reading on costs you nothing.
Earlier versions of whatever somebody has open today. This covers the everyday calamity: a document saved over the top of itself, a folder dragged somewhere absurd, a bad decision at ten to five.
| Platform | N-able Cove |
|---|---|
| Applies to | Windows workstations |
| Keeps | Four weeks of document versions |
| Covers | Nominated files and folders rather than the entire disk |
| Measured in | Windows workstation, each month |
The whole thing, not a folder of it. Come back onto the same hardware, onto replacement hardware, or into a virtual machine when the original is in an evidence bag or a skip.
| Platform | N-able Cove |
|---|---|
| Applies to | desks running Windows, macOS or Linux |
| Takes | A complete machine image |
| Storage | Shared across the whole account |
| Returns to | The same box, a replacement box, or a hypervisor |
| Measured in | Workstation, each month |
Servers made of metal, including the ones still doing genuine work in a cupboard behind despatch because relocating them was never anybody's project.
| Platform | N-able Cove |
|---|---|
| Applies to | Windows and Linux server hardware |
| Databases | Handled with awareness for the supported engines |
| Storage | Shared across the whole account |
| Comes back | Onto metal or into a hypervisor |
| Measured in | Physical server, each month |
Guests on your hypervisor, metered individually so that the bill matches the inventory instead of with somebody's impression of how busy the host looked last quarter.
| Platform | N-able Cove |
|---|---|
| Applies to | Windows and Linux guests |
| Databases | Handled with awareness for the supported engines |
| Storage | Shared across the whole account |
| Measured in | Virtual server, each month |
Microsoft undertakes to keep the tenant running. Holding your own copy of its contents, retrievable once somebody has deleted the wrong thing and the grace period has quietly closed, is the half of the bargain that belongs to you.
| Platform | N-able Cove |
|---|---|
| Lifts | Exchange, SharePoint, OneDrive and Teams |
| Brings back | Anything from one item up to an entire site |
| Held for | Longer than the tenant would hold it itself |
| Measured in | Licensed user, each month |
Exactly the same bargain on the Google side of the house. Mail, drives, calendars, contacts and tasks get lifted clear and parked somewhere a tenant deletion cannot follow.
| Platform | Dropsuite |
|---|---|
| Lifts | Mail, Drive, Calendar, Contacts and Tasks |
| Brings back | One item at a time, returned or exported |
| Held for | A period set independently of the tenant policy |
| Measured in | Licensed user, each month |
The accounting ledger, copied without pause. A reversal made in error, a mangled import or a bookkeeper walking out stops being an argument about what the numbers said in April.
| Platform | Dropsuite |
|---|---|
| Copies | The QuickBooks Online company file |
| Cadence | Without pause, rather than a nightly snapshot |
| Brings back | The ledger, in one step |
| Measured in | Company file, each month |
Not the mailboxes. The wiring. Groups, roles, conditional access and the applications registered against them, so a bad change to the directory is something you undo rather than something you reconstruct from memory and old screenshots.
| Platform | Dropsuite |
|---|---|
| Holds | Entra ID configuration objects |
| Notes | Changes as and when they are made |
| Held for | No expiry |
| Measured in | Tenant, each month |
Until a copy has been brought back, it is a theory. This line turns the theory into a dated piece of paper an auditor, a broker or an uneasy director can hold and read.
| Platform | N-able Cove |
|---|---|
| Method | Scheduled unattended recovery of the systems you nominate |
| Proof | Dated proof that a copy returned intact |
| If it fails | It becomes a case at the Fortify 24x7 desk |
| Needs | A backup line already covering that system |
| Measured in | Protected system, each month |
Written down in advance, so the question of what else the estate needs gets asked now and not in the middle of something.
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